Sent an email to Perth DIBP a week ago asking whether they have all the documents , they responded with a generic response email as below.
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Thankyou for contacting Perth Citizenship, Department of Immigration and Border Protection.
This message confirms that we have received your email.
This email contains answers to our most frequently asked questions. If your question is answered below, you will not receive a further email.
We are generally processing applications lodged in January 2017.
What is the progress of my application?
Please do not contact us to enquire about the status of your application. This office does not provide individual progress updates